FAQ

What should I prepare before a consultation with a psychiatrist?

1. Have a valid photo ID for verification.
2. Ensure you are familiar with Google Meet and that your device and internet connection are working properly.
3. List the questions you want to discuss or prepare any relevant medical records to help the psychiatrist understand your condition better.
4. Choose a quiet, private, and uninterrupted space for the consultation.

What should I prepare before a counseling session with a psychologist?

1. Have a valid photo ID for verification.
2. Ensure you are familiar with Google Meet and that your device and internet connection are functioning properly.
3. Take some time to reflect on your thoughts and feelings, and consider making notes about what you'd like to discuss.
4. Choose a quiet, private space where you won't be interrupted during the session.
5. We recommend setting aside about 30 minutes before and after the session to prepare and process your thoughts.

What is the standard process for a video consultation?

For mutual assurance, we kindly ask you to have a valid photo ID ready. The professional will also be prepared to share their license with you.

Can I record the video session?

During sessions with psychologists or psychiatrists, we prioritize privacy and ethical conduct. To protect everyone involved, recording, taking screenshots, or allowing others to observe the session is not permitted without prior agreement from both you and the professional. If recording is deemed necessary for any reason, a mutual consent form must be signed beforehand.

What should I do if there are internet issues during the session?

If your session is interrupted by uncontrollable factors like power outages, political situations, or natural disasters, please contact

What should I do if there's no sound during the video call?

If you experience no sound when using Google Meet, please follow these troubleshooting steps:

1. Check Browser Permissions:
2. Click the lock icon at the left side of your browser’s address bar. Make sure your microphone permission is set to Allow.
3. Check Google Meet Audio Settings:
4. During the meeting, click on More options (⋮) at the bottom right corner, then select Settings > Audio. Ensure that the correct microphone is selected. When speaking, you should see the volume indicator moving. If there's no response, try switching to another device.
5. Check System Audio Settings:
6. Open your computer’s audio settings to confirm that the correct microphone (internal or external) is selected, the volume isn't muted, and the microphone is detecting sound (indicated by volume levels fluctuating).
7. Restart Your Browser:
8. If the above steps do not resolve the issue, try leaving the meeting and rejoining, or restart your browser.

If none of these solutions work, please take a screenshot and contactFundaTalk customer service.We will do our best to assist you.

What should I do if there's no video during the call?

If you experience no video when using Google Meet, please follow these troubleshooting steps:

1. Check Browser Permissions:
2. Click the lock icon at the left side of your browser’s address bar and ensure the Camera permission is set to Allow. If it was previously blocked, change it to allow, refresh the page, and rejoin the meeting.
3. Check Camera Device:
4. If you're using an external camera, ensure it is properly connected and not occupied by other applications. We recommend closing Zoom, Teams, or any other software that might be using your camera to avoid conflicts.
5. Check Google Meet Video Settings:
6. During the meeting, click on More options (⋮) at the bottom right corner, then select Settings > Video. Verify that the correct camera device is selected, and check if your video appears normally.
7. Restart Browser or Computer:
8. If you've verified the above settings and the issue persists, try leaving and rejoining the meeting or restart your browser and computer. If other applications also can't access the camera, there may be a system-level hardware issue.

If none of these solutions work, please take a screenshot and contactFundaTalk customer service.We will do our best to assist you.

What is a "Session Summary" and where can I view it?

To help you better understand your current situation and next steps, we've created the Session Summary feature. After each session, your specialist will highlight key points from your conversation, providing insights that can be helpful for your future reflection.

A Session Summary may include:

1. Observations from your specialist’s perspective
2. Professional recommendations and reminders
3. Suggested exercises or practices to try after the session

Each summary is written by your specialist, tailored specifically to your conversation.

📩 How to access your Session Summary:

When your summary is ready, you'll receive an email notification containing a direct link. Alternatively, you can log in to the FundaTalk website, navigate to My Appointments > History, and find your summaries there.

If you encounter any issues, please don’t hesitate to contactFundaTalk customer service.We will do our best to assist you.

What happens if I am late or miss my appointment?

The professional will wait in the virtual meeting room for 10 minutes after the scheduled start time. If you don’t join within this window, the appointment will be automatically canceled, and no compensation will be provided.

Please note that if you are late, the session cannot be extended, and if you miss the appointment, the full session fee will be charged with no option to reschedule or compensate.

I can't join the video session. What should I do?

If you encounter any difficulties joining the session, we're here to help. Feel free to reach out to us through any of these convenient channels:

1. FundaTalk's official LINE account
2. Our Instagram page
3. Email us at hello@joyworks.group

Our support team is ready to assist you promptly and ensure a smooth experience.