FAQ

How do I book an online service with FundaTalk?

1. Browse the list of psychiatrists or psychologists on the platform through the filter. Browse the list of psychiatrists or psychologists on the platform.
2. Choose your preferred professional and time slot.
3. Complete the payment using your credit card to successfully book your appointment.
4. For detailed booking procedures and payment methods, please refer to the Fundatalk's Payment Policy.

How do I know if my booking is confirmed?

• After completing the credit card payment, a confirmation email will be sent to your registered email address.
• Your appointment is officially confirmed once you receive this email.

Can I reschedule my appointment?

• If rescheduling more than 6 hours before the appointment, you can change the date or cancel, with a 10% service fee deducted, and a 90% refund.
• If within 6 hours of the appointment, rescheduling is not possible, but you can cancel and receive a 70% refund.
• Please note, once the appointment time has passed, rescheduling and refunds are not available.
• You can reschedule up to three times a month. If you exceed this limit or engage in unusual activity, the rescheduling feature will be temporarily locked for 30 days.

For more details, please refer to our Reservation and Refund Policy.

How can I modify my appointment?

FundaTalk supports online self-service for appointment changes (including cancellations and rescheduling). You can log in anytime to make the adjustments. If you need assistance, contact FundaTalk's customer service. Please be mindful of the

Are there any age restrictions for accessing FundaTalk services?

FundaTalk is only available for adults aged 18 and over. If you are under 18, please contact FundaTalk's customer service for assistance in finding an in-person clinic.