FAQ

How can I contact customer support if I have issues or suggestions while using the FundaTalk platform?

You can contact our customer service team through the following methods:

• Official LINE:https://lin.ee/eTA4Hlx(Recommended)
• Email: hello@joyworks.group
• Phone: +886 2 7709 6608 #100

Our service team will contact you as soon as possible.

What is the process for applying for a medical certificate, and how should I prepare?

1. 1. Clarify the document requirements in advance: Please check with your school, company, or relevant institution to confirm the required format and acceptable conditions.
2. 2. Provide us with the required format: Share the required format with ourcustomer service before your video consultation. We will pass it on to the doctor for evaluation.
3. 3. Schedule a consultation and discuss with the doctor: During your session, you can explain your needs to the doctor. The doctor will assess the situation based on clinical criteria, which may include number of sessions, observation duration, and whether it meets psychiatric diagnostic guidelines.

In general, a diagnosis requiresa period of evaluation before it can be confirmed. Whether a document can be issued, and its content, is ultimately determined by the doctor.

If you do not meet the criteria for a medical certificate, what can we provide instead?

Here are alternative forms we can offer:

• Proof of Visit: This document includes the date(s) of your visit, number of sessions, and the attending physician. It does not contain any diagnosis or medical record details.
• Assistance with filling out required formats: You may provide the specific format required by your school or company to ourcustomer service. We will pass it on to the doctor for reference. Whether the doctor can fill it out, and how, will depend on the actual consultation details.

Kind reminder: These documents serve as medical visit records,and whether they are accepted is ultimately up to the receiving institution.