FAQ

Are there fees for canceling an appointment?

We understand that plans can change. To ensure fairness and flexibility for all users, we've established the following appointment and cancellation policy:

• Cancellation and Rescheduling Fees:

  • More than 6 hours before the appointment: You may reschedule or cancel with a 10% service fee; 90% of the fee will be refunded.
  • Within 6 hours of the appointment: Rescheduling is not available, but you can cancel and receive a 70% refund.
  • After the scheduled appointment time: No refunds or rescheduling options are available.
• Refund Calculations: All refunds are based on the rate posted at the time of booking.
• Rescheduling Limits: You're allowed to reschedule up to three times per month. Exceeding this limit or displaying unusual activity may result in a 30-day suspension of your rescheduling privileges.

To make any changes, please use the platform to adjust your appointment at least 6 hours in advance.

For comprehensive information, please refer to ourReservation and Refund Policy.

What is the refund process after canceling an appointment?

Once you complete the cancellation online, the bank will process the refund, which usually takes 2-3 weeks. The exact time depends on the process and regulations of your credit card issuer. If you have any concerns, please contact your issuing bank for assistance.

Does FundaTalk issue invoices?

After completing the payment, FundaTalk will automatically issue an electronic invoice according to Taiwan's tax regulations, which will be sent to your registered email address. If technical or network issues prevent the issuance of an electronic invoice, we will manually issue a paper invoice and mail it to your address.

What is the processing fee mentioned in the payment details?

The processing fee primarily covers the costs associated with online payment transactions.