Welcome to use the mental health consultation platform FundaTalk (hereinafter referred to as "the Platform") to book telemedicine and telecommunication counseling services (hereinafter referred to as "Designated Services"). The matchmaking and appointment services of this Platform are managed by Joyworks Medical Technology Co., Ltd. (hereinafter referred to as "the Company") in cooperation with Blossom Clinic of Psychosomatic Medicine (hereinafter referred to as "Blossom Clinic"). Before using the Designated Services of this Platform, please read the following rules for reservation, cancellation, and rescheduling carefully. If you need to change or cancel the originally scheduled time, you agree and must accept the following provisions of the Reservation and Refund Policy (hereinafter referred to as "this Policy"):
The Platform provides online self-service booking and adjustment of Designated Services. After selecting the date and professional personnel (Psychologist/Psychiatrist) and completing the reservation operation, users must complete the credit card payment process for the reservation to be considered valid. (Please click on the Payment Policy for more details.)
The Platform supports online self-service adjustments (including cancellations and rescheduling) of reservations. Users can log in to the Platform at any time to make changes. If manual assistance is needed, please contact FundaTalk customer service for help with reservation matters.
Users can cancel or reschedule through the Platform. Since the Platform, the Psychologist/Psychiatrist, or the affiliated clinic have already made arrangements for your reservation, refunds will be issued according to the following rules:
More than 6 hours before the scheduled start time: You can click "Reschedule" to book another time slot; or click "Cancel," and the Platform will deduct 10% of the fee—you will receive a 90% refund.
Within 6 hours before the scheduled start time: You cannot reschedule, but you can click "Cancel" the Designated Service. The Platform will deduct 30% of the fee—you will receive a 70% refund.
After the scheduled start time: You cannot get a refund or reschedule. If you encounter technical problems that prevent you from smoothly proceeding with the Designated Service, you can click "Report," and customer service will assist in clarifying the issue.
Regarding the above refund proportions and amounts, please refer to the announcements on the Platform at the time of your reservation.
The maximum number of reschedules per month is three times. Please note that if you reschedule too frequently (more than 3 times accumulated in one month) or exhibit abnormal operation behavior, the rescheduling function will be temporarily locked. You will need to wait 30 days before you can reschedule again.
In case of special circumstances, you can submit a refund application through the "Contact Customer Service" function. Refund applications will not be accepted after 7 days. Special circumstances include:
After completing the online cancellation, it takes time for the bank to receive the refund message and process it. You will receive the refund approximately 2 to 3 weeks after processing. The actual time depends on the issuing bank's operations and regulations. If you have concerns about the refund time, please consult your issuing bank.
Your reservation time will be displayed on the Platform after confirmation. Please participate in the Designated Service on time. If it is already the start time, the Psychologist/Psychiatrist may call back at any time within the scheduled slot. Please note that being late or missing the Designated Service will shorten the time available for your session.
After the reservation is completed, the Platform will automatically issue an invoice and send it to your registered email address. If the Platform cannot issue an electronic invoice due to force majeure factors such as system failure or network interruption, we will manually issue a paper invoice and send it to your mailing address.
The Company reserves the right to update or change this Policy at any time. Any changes will be announced in advance through Platform notifications.
All payment operations comply with legal regulations and are managed by the Platform until the consultation is completed. Then, the corresponding funds are paid to the executing institution to ensure the rights and interests of both parties.
Through FundaTalk, we are committed to providing safe and convenient online mental health services. Thank you for your trust and support. If you have any questions, please feel free to contact our customer service team.
Terms and Policies